Intrelligent Systems Privacy Policy

Effective May 2021

Intrelligent Systems, LLC (“Intrelligent”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our websites (“Visitors”), subscribe to our services (“Customers”), or register for our events (“Attendees”). 

Intrelligent is a Cloud based Omnichannel Platform as a Service (OPaaS) provider that allows businesses to instantly communicate with their customers via Facebook advertisement and through various communication products, channels, and solutions, such as SMS, Voice, mail.

This Privacy Policy governs the collection, use and disclosure of personal information we receive through our Services (as defined in the Terms of Service), and covers the data you share with us through any of our websites, including but not limited to  (“Intrelligent Websites” or “Our Websites”) or our online, offline or mobile apps (“Intrelligent Services” or “Our Services”).

You are not legally required to provide us with Personal Information, however, some of the Services require you to do so. In these cases, if you choose to withhold any Personal Information requested by us, it may not be possible for you to access certain Services. By visiting our Site, or using our Services, you expressly consent that any information that we collect from or about you directly through this website, including Personal Information, anonymous information, and aggregate information (collectively, “Information”), will be handled as described in this Privacy Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Privacy Policy. 

We define “Personal Information” to mean any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We may update this Privacy Policy from time to time, at our sole discretion. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your account and/or by placing a notice on the Site.

If you have a privacy concern, complaint, or question, please contact Intrelligent’s Data Protection Officer via privacy@intrelligent.com.

We collect the following information directly from you, or through the Service.

Usage Information

As you navigate our websites, Intrelligent may collect information through the use of commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:

  • Browser information (type and language)
  • IP address
  • Open / Click-through tracking URL: In some of our email communications, we use a “click-through tracking URL” that, when clicked, sends you to a different web address, which logs your click, before redirecting you to your expected destination.
  • The actions you take on our websites (such as the web pages viewed and the links clicked, and time spent).
  • Referrer information
  • Event registrations

Personal Information

When you use our website to request information about us or our Services, register for a Intrelligent platform account, register to attend an event, register for our blogs, register for the marketplace, or join in our community discussions, and apply to join our partner program, we may collect the following personal information. We may gather some of this information from third party sources, as described in the section below titled “Information from Other Sources.”

  • First Name & Last Name
  • Email Address
  • Phone number
  • Job Title
  • IP Address: When you use the Intrelligent platform application, we automatically collect Internet Protocol (“IP”) address, the date and time of your login and logout sessions. This data is stored in your CRM account under user Login History.
  • Region

Subscription Information

When you purchase our Services or add-ons published by third parties, Intrelligent will require you to provide us with the following:

  • Business Name
  • Billing details such as Credit Card Number 
  • Mailing Address
  • Quantity of users

Support communication

If we communicate with you to offer support through any medium (Phone, Email, & Messaging apps such as Whatsapp) we will collect and store the following information.

  • Chat Transcripts
  • Emails
  • Phone call logs
  • Phone call recordings

Integrated Services.

You may be given the option to access or register for the Service through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Facebook business account, or otherwise have the option to authorize an Integrated Service to provide Personal Data or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es) and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.

When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Intrelligent may use to provide and improve the Mobile Application services. 

We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of Intrelligent applications for mobiles.

Our primary purpose in collecting Information is to provide you with the products and services you or our customers request and those which we believe will optimize your use of the Site and Services, or our customers’ use of our services. In addition, you agree that we may use your Information, including Personal Information, for the following purposes:

  • To personalize your experience (your Information helps us to better respond to your individual needs).
  • To analyze and improve our Site and Services (we continually strive to improve our Site and product offerings based on the Information and feedback we receive from you).
  • To improve customer service (your Information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions and orders you make through or in connection with the Site and registration thereto. Your Information, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than to our customers whose website or platform you use through the Services.
  • To administer a contest, promotion, survey or other Site feature.
  • To send periodic e-mails, updates, newsletters, and special offers, and for other marketing or advertising purposes.
  • If you decide to opt-in to our mailing list, you will receive e-mails that may include company news, updates, related product or service information, etc.
  • To comply with applicable legal obligations, including responding to informal requests for information from governmental authorities, and to prevent activity we determine to be potentially illegal.
  • To verify your identity when legally required, for example, before granting you access to your Personal Information or to verify that a product review is valid.
  • For the enforcement of this Privacy Policy and/or our Terms of Service or any other purpose referenced herein or therein, including to protect the rights of our customers, their end users, and the general public.

We may also use Information that has been de-identified and/or aggregated for purposes not otherwise listed above.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your Personal Information without your consent or as otherwise specified in this Privacy Policy. This does not include trusted third parties who assist us in operating the Site, conducting our business, servicing you in connection with the foregoing, or otherwise serve us or perform functions on our behalf, so long as those parties agree to keep this information confidential. We may also release your Information to current or future affiliates, parent companies, or subsidiaries. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of any other similar business transfer we may also disclose your Information. Additionally, we will disclose your Information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety.  However, we may disclose de-identified and/or aggregated Information to other parties for marketing, advertising, or other uses.  Our customers on who’s website or platform you use through the Services will also have access to your Personal Information. For more information about how they collect and process Personal Information. Please see their privacy policy on their website. We require each of them to collect and process Personal Information lawfully and to obtain your consent where required.

PROCESSING AND TRANSFER OF YOUR INFORMATION

Your Information will be collected, processed, stored and used by us, and if/when applicable may be passed to and processed by our subsidiaries and/or affiliated companies. Information contributed by or collected from users may be stored and processed in any country in which we or our affiliates, subsidiaries or agents maintain facilities which may be outside of the United States Area.